Learn all about the Swiss Airlines cancellation policy for 2023. Find out how to change your booking, eligibility criteria, refund options, and more.
Understanding the Swiss Airlines Cancellation Policy
Swiss Airlines provides a user-friendly “Change My Booking” functionality on their official website for passengers who need to modify their travel plans. However, there are some restrictions and conditions to consider before proceeding with a Swiss Air cancel flight or change:
- **Ticket Eligibility**:
– The ticket number must start with 724 (SWISS ticket no./plate).
– The ticket should not have been paid for by barter or voucher, with exceptions for certain voucher payments.
- **Flight Segments Eligibility**:
– The cancellation or rebooking is applicable only for active flight bookings with corresponding flight segments.
– Tickets that include flight segments with other airlines, reservations without issued tickets, and bookings with several valid tickets for the same person and route are not eligible for online rebooking.
- **Rebooking Options**:
– You can change the flight and travel dates online, subject to the fare conditions.
– Changes in origin, destination, or passenger names are not possible online.
– Multiple changes to the itinerary are allowed if the fare conditions permit.
- **Name Entry Requirements**:
– Passenger names must be entered exactly as they appear in travel documents, and middle names are optional.
- **Online Refunds**:
– Unfortunately, online refunds are currently not possible.
– If the rebooking results in a refund, it cannot be carried out online.
– Refunds for unused tickets must be applied for via the “Application for refunds for e-tickets” form.
- **Currency Considerations**:
– Rebookings will be made in the currency of the original country of departure.
– It may not be possible to rebook online if the ticket was issued in a different currency.
- **Additional Services and Packages**:
– Changes processed on swiss.com are limited to flight bookings only.
– Changes to other services included in a package (e.g., hotel, rental car) must be coordinated separately.
FAQs
**Q1: Can I change my seat reservation online?**
– If there is a fee for changing the seat reservation, please contact the Service Center to make the changes.
– Note that any seat reservations already paid for cannot be reimbursed if there are no comparable seats on the new flight.
**Q2: Will my special meal and APIS details be included in the new ticket after rebooking?**
– Yes, your special meal and APIS details will be included and do not need to be reentered.
**Q3: Will my travel insurance remain valid after rebooking?**
– Yes, the travel insurance obtained through SWISS will be included in the new ticket and will remain valid.
**Q4: Will my booking reference and ticket number change after rebooking?**
– No, your booking reference will remain the same, but you will be given a new ticket number.
– The new ticket number will be required for certain online services, such as Web Check-in.
**Q5: Can excess baggage be included when rebooking?**
– No, excess baggage paid for in advance cannot be included in the rebooking.
– You will need to purchase a new excess baggage allowance.
Read more about Swiss AIrlines cancellation policy
Conclusion
In conclusion, Swiss Airlines offers a convenient “Change My Booking” functionality for passengers who need to modify their travel plans. However, there are specific eligibility criteria and restrictions to be aware of before proceeding with a cancellation or rebooking. Always ensure to enter passenger names correctly and be mindful of the currency considerations when making changes.
Please note that online refunds are currently not possible, and certain ticket types and bookings may require contacting the booking center or service center for rebooking or refunds. For any other services included in your travel package, it’s essential to coordinate changes separately.
For further assistance and detailed information, you can visit the official Swiss Airlines website or contact their customer support. Travel safe and have a pleasant journey with Swiss Airlines!
